At Hagen’s Organics it is our priority to ensure our community has access to fresh, local meat for your families during this time of crisis.
We are taking action to reduce the spread of Covid-19 by making changes at our stores and online orders for the foreseeable future
We are working closely with our producers and farmers to ensure safety in our supply chain. Additional biosecurity measure have been instated on the farms, during transport and at the processing facilities.
Currently, there are no impact to our abattoirs or known cases associated with the processing facilities (updated 04 May 2020).
We have taken specific steps to at our Richmond boning room (where online orders are prepared) based on guidance from the Australian and Victorian government health departments.
Store pick up orders - We have closed orders for pick up at the stores. We will re-open them again as soon as we can.
Delivery Times - If you order by 1pm (Monday - Friday), you will receive your order the next business day.
Disruption to product supply - We are working closely with our suppliers to ensure minimal disruption to meat supply, however, we are currently expecting that there will be limited supply in chicken in the coming week. Therefore, we have placed a limit of 1kg of chicken per cut, per customer(e.g. 1kg of chicken wings + 1kg of chicken thighs = YES; 2kg of chicken thighs = NO).
We have also placed a limit on eggs, customers are only allowed to order 1 dozen per order
All stores are expected to run as usual (full days and opening hours available here). If you are feeling unwell, please stay home from the markets. We have delivery options available servicing many areas across Victoria.
No store pick ups for online orders - all online orders are only available for delivery only.
No reusable containers - We will be serving all products in individual bags for in-store purchases. While we are proud of the steps we’ve taken to reduce plastic reliance in our stores through Tupperware and reusable containers, at this time we will not be accepting customer containers to put meat into.
All stores are going cashless – we will have EFTPOS and credit payment options available through contactless card.
We have taken steps to ensure hygiene and contamination protocols including increased hand-washing and cleaning for our team and premises, and will continue to adhere to government led initiatives as they are implemented.
We will continue to update you as information comes to light and how it might affect you and your meat. So please check back to this page – or follow us on Facebook and Instagram to hear about updates
Oliver, Ruby and Sue Hagen and the Hagen’s Organics Team